Review recent policy updates, sorted newest first, with lightweight filters for quick review.
Total updates
1681
AddedRequirements for Aftersales Dispute Escalations
Providing Evidence
Submit Evidence: Sellers must provide evidence within 48 hours of receiving a dispute notification. Missing this deadline may lead to an automatic refund at the seller’s expense.Submit supporting materials for TikTok Shop to judge the dispute by going to Selle
Summary
Evidence submission deadline extended from 24 hours to 48 hours for after-sales disputes. Missed deadline triggers automatic refund at seller's expense.
Dispute Opened: If the seller rejects the initial request or the customer is unsatisfied, they may escalate to a dispute with TikTok Shop. The platform could also initiate the dispute in some abnormal cases. TikTok Shop will intervene only when a dispute is su
Summary
Policy page restructured with no substantive changes to dispute escalation rules. Identical core requirements restated in reorganized format under new section headers.
AddedRequirements for Aftersales Dispute Escalations
After-sale Dispute Process
Seller Response: Sellers must respond within the designated after-sales handling time. Refer to After-sales Handling Time Requirements to learn more.If approved, the seller must process the refund or replacement.If the seller does not respond within the requir
Summary
Seller response deadline changed from fixed "4 business days" to flexible "designated after-sales handling time" with reference to separate requirements document. Removes concrete deadline, introducing ambiguity in compliance obligation.
AddedRequirements for Aftersales Dispute Escalations
Change of Mind
For auction orders: Except for requests submitted under “Product does not match expectations,” auction orders do not support customer-initiated aftersales requests based on a change of mind after bidding. Refer to LIVE Auction Requirements for more information
Summary
For auction orders, customer-initiated aftersales based on a change of mind after bidding are prohibited, unless under 'Product does not match expectations'.
AddedRequirements for Aftersales Dispute Escalations
Item Cannot Be Resold
For auction orders: The same evidence and outcome standards as regular orders apply.
Summary
For auction orders, the policy now explicitly states that the same evidence and outcome standards as regular orders apply in all cases, enhancing consistency in dispute resolution.
AddedRequirements for Aftersales Dispute Escalations
Product Quality Issue
For auction orders: Video receipt is used to confirm the item condition at the time of purchase and whether an existing defect was disclosed. A dispute may not support the customer if the defect was clearly disclosed before bidding.
Summary
New auction-specific rule: video receipts now required to prove item condition at purchase and defect disclosure; disputes rejected if defects were clearly disclosed pre-bidding or packing evidence proves integrity.
AddedRequirements for Aftersales Dispute Escalations
Inconsistent with Description
For auction orders: Video receipt is the primary reference for the item description and seller commitments. Before bidding, the color, size, material, specifications, functions, condition, and known defects should be clearly shown and disclosed. A feature clea
Summary
New requirement for auction orders mandates that video receipts serve as evidence for item descriptions and seller commitments. Sellers must clearly disclose item features before bidding to avoid disputes.
AddedRequirements for Aftersales Dispute Escalations
Damaged Package or Product
For auction orders: Video receipt is used to check whether the item was intact at purchase and whether any pre-existing damage was clearly disclosed. The seller must also provide complete packing evidence. A dispute may not support the customer if the replay s
Summary
For auction orders, a video receipt is now required to assess package condition and pre-existing damage disclosure. The seller must provide complete packing evidence, with disputes possibly not favoring customers with no valid evidence.
AddedRequirements for Aftersales Dispute Escalations
Delivered but Not Received (DNR)
Proof of Delivery Image: video or link evidence from the carrier or logistics provider with the following details: The package at the delivery location. A visible package label, waybill number, tracking number, QR code, or order reference that matches the orde
Summary
New proof of delivery requirements specify detailed documentation needed for aftersales disputes. This includes visible package labels, signature confirmation, and evidences of delivery location, enhancing the dispute resolution process.
AddedRequirements for Aftersales Dispute Escalations
Incorrect Item
For auction orders: Video receipt around the purchase time is used to identify the exact item won by the customer, then compared with the received item and seller packing records. For Surprise Sets or random combinations, the combination rules clearly explaine
Summary
Added video receipt requirement for auction/livestream orders in "Incorrect Item" disputes. Sellers must now provide video evidence from purchase time and demonstrate packing records for Surprise Sets or random combinations to prove items match livestream rules.
AddedRequirements for Aftersales Dispute Escalations
Less Item or Empty Package
For auction orders: Video receipt is used to confirm the items, bundle, and quantity promised at the time of purchase, especially for Surprise Sets or random combinations. The seller must still provide complete packing or weighing evidence linked to the shippi
Summary
New evidentiary requirement for auction orders: sellers must provide video receipt at purchase time confirming items, bundle, and quantity (esp. Surprise Sets), plus complete packing/weighing evidence linked to shipping label.
AddedRequirements for Aftersales Dispute Escalations
Eligibility for After-sale Disputes
The dispute is initiated within 10 calendar days after a seller rejects the customer’s previous dispute. | No valid transaction occurred between the customer and the seller.
Summary
Policy page restructured: eligibility criteria consolidated from narrative text into bullet-point list format. No new requirements added; existing rules restated for clarity and navigation.
AddedRequirements for Aftersales Dispute Escalations
Shop may step in to help resolve disputes that remain unresolved between a seller...
TikTok Shop may step in to help resolve disputes that remain unresolved between a seller and a customer. | TikTok Shop may initiate a dispute on a party's behalf. This can happen if we find that an excessive number of return or refund requests have been reject
Summary
TikTok Shop may now intervene in unresolved disputes between sellers and customers, deciding outcomes at its sole discretion.
AddedRequirements for Aftersales Dispute Escalations
Requirements for After-sales Dispute Escalations
Key Points:After-sale disputes must be filed on TikTok Shop within the required timeframe. They only apply to valid orders placed through the platform.TikTok Shop will review the case and make a decision based on evidence from the customer and the seller. Sell
Summary
New requirements for after-sale disputes, allowing 30 days for sellers to appeal and mandating strict adherence to TikTok Shop's decisions.
RemovedRequirements for Aftersales Dispute Escalations
Requirements for Aftersales Dispute Escalations
Requirements for Aftersales Dispute Escalations07/07/2026Applies to: United States Key Points: After-sale disputes must be filed on Tik Tok Shop within the required timeframe. They only apply to valid orders placed through the platform. Tik Tok Shop will revie
Summary
The duration for sellers to appeal after-sale disputes has increased from 21 days to 30 days. This change extends the protection and flexibility for sellers regarding disputes.
UpdatedTikTok Shop: Guide to Category Qualification
AI Summary
One-line takeaway: Category qualification is required for some products before listing on TikTok Shop. | Actionable Steps: ① Review the category policy ② Gather all required documents ③ Submit in Seller Center > Qualification Center
Summary
Guidance document restructured for clarity—consolidated multi-step format into linear narrative. No new requirements; same category qualification rules, document standards, and 6-day review timeline apply. Navigation path to Qualification Center slightly refined.
UpdatedTikTok Shop: Regulated and Evidence-Based Claims Requirements
AI Summary
One-line takeaway: Regulated claims must be truthful, substantiated, and match official US standards. | Red Lines & Compliance: ① Use only claims on the original product label ② Verify with manufacturers or certifiers ③ Unsupported or misleading claims are not
Summary
US product listings must ensure claims are truthful, substantiated, and per FDA, USDA, or FTC standards. This applies to claims such as health, organic, gluten-free, and Made in USA. Using unsupported claims could result in fines or account suspension.
Sellers must not sell or ship any prohibited product or products recalled by manufacturers or governmental, national, or international agencies. They must comply with the Prohibited Products Policy at all times. | It is the seller's responsibility to comply wi
Summary
Section on hazardous product shipping requirements restructured and moved to standalone subsection. Same two existing requirements restated: comply with Prohibited Products Policy and follow LSP hazardous goods rules.
Sellers are required to comply with TikTok's Privacy Policy and are strictly prohibited from misusing sensitive customer contact information (such as full names and addresses) under any circumstances. | Sellers must only communicate with customers through TikT
Summary
Customer information misuse rules moved from prohibited behaviors section with clarification: communicate only via Chat with TikTok, prohibit external contact, maintain confidentiality. No new requirements—reorganization for clarity.
