Summary
New requirements for after-sale disputes, allowing 30 days for sellers to appeal and mandating strict adherence to TikTok Shop's decisions.
Why it matters
Sellers must now comply with new deadlines for after-sale dispute resolutions or face potential enforcement actions, impacting seller accountability and operational compliance.
Recommended action
Review and update dispute handling processes to align with the new 30-day appeal window and compliance requirements.
Key Points:
After-sale disputes must be filed on Tik Tok Shop within the required timeframe. They only apply to valid orders placed through the platform. Tik Tok Shop will review the case and make a decision based on evidence from the customer and the seller. Sellers must follow the final outcome. Sellers may appeal within 30 calendar days with relevant evidence. Final decisions must be completed within the stated timeframe.
After-sale disputes must be filed on Tik Tok Shop within the required timeframe. They only apply to valid orders placed through the platform.
Tik Tok Shop will review the case and make a decision based on evidence from the customer and the seller. Sellers must follow the final outcome.
Sellers may appeal within 30 calendar days with relevant evidence. Final decisions must be completed within the stated timeframe.
No content was removed in this update.
Affects: Seller
