Summary
New auction-specific rule: video receipts now required to prove item condition at purchase and defect disclosure; disputes rejected if defects were clearly disclosed pre-bidding or packing evidence proves integrity.
Why it matters
Sellers must now produce video evidence of item condition and packing at time of sale. Defects disclosed in pre-bidding content are now dispute-proof. This raises evidence burden and changes dispute outcome thresholds specifically for auction orders.
Recommended action
Audit auction listings: ensure product condition, known defects, and specifications are clearly shown in pre-bidding video content. Create and retain video receipts documenting item condition at packing. Document all defect disclosures made before bidding.
For auction orders: Video receipt is used to confirm the item condition at the time of purchase and whether an existing defect was disclosed. A dispute may not support the customer if the defect was clearly disclosed before bidding.
No content was removed in this update.
Affects: Seller, Listing, Video
