Summary
For auction orders, a video receipt is now required to assess package condition and pre-existing damage disclosure. The seller must provide complete packing evidence, with disputes possibly not favoring customers with no valid evidence.
Why it matters
This change heightens seller responsibility to ensure proper item condition is recorded, increasing compliance risks. Sellers may face disputes more rigorously evaluated against their evidence, influencing their operational procedures.
Recommended action
Review processes for auction orders to ensure all relevant packing and condition evidence is available and clearly disclosed to avoid potential disputes.
For auction orders: Video receipt is used to check whether the item was intact at purchase and whether any pre-existing damage was clearly disclosed. The seller must also provide complete packing evidence. A dispute may not support the customer if the replay shows the damage was disclosed before bidding or valid packing evidence proves the item was intact at dispatch and the customer has no valid evidence.
No content was removed in this update.
Affects: Seller
