Summary
Policy page restructured with no substantive changes to dispute escalation rules. Identical core requirements restated in reorganized format under new section headers.
Why it matters
This is a presentation change only. Sellers should verify their dispute handling procedures match the restated rules, but no new behavioral changes are required. The 2-dispute limit and evidence deadlines remain unchanged.
Recommended action
Review the restructured policy to confirm internal processes align with restated dispute timelines and evidence submission requirements. No urgent action needed unless processes have drifted from stated rules.
Dispute Opened:
If the seller rejects the initial request or the customer is unsatisfied, they may escalate to a dispute with Tik Tok Shop. The platform could also initiate the dispute in some abnormal cases. Tik Tok Shop will intervene only when a dispute is submitted via the After-sale Dispute Handling Service.
A customer may submit a maximum of 2 disputes per item.
Tik Tok Shop may also initiate a dispute in certain circumstances.
No content was removed in this update.
Affects: Seller
