Summary
Evidence submission deadline extended from 24 hours to 48 hours for after-sales disputes. Missed deadline triggers automatic refund at seller's expense.
Why it matters
Sellers have 2x response window to gather and submit dispute evidence, reducing risk of default losses from time pressure. However, auto-refund penalty for non-compliance remains severe and directly impacts seller funds.
Recommended action
Review dispute workflows and set internal alerts at 36-hour mark. Verify all sellers understand new 48-hour deadline and auto-refund consequence to avoid financial penalties.
Submit Evidence:
Sellers must provide evidence within 48 hours of receiving a dispute notification. Missing this deadline may lead to an automatic refund at the seller’s expense. Submit supporting materials for Tik Tok Shop to judge the dispute by going to Seller Center > Orders > Manage Returns > Appealed/Disputed.
Submit supporting materials for Tik Tok Shop to judge the dispute by going to Seller Center > Orders > Manage Returns > Appealed/Disputed.
Examples of Evidence:
Proof of delivery, product condition, communications with the customer, and product photos. Tik Tok Shop will review prior communications and request additional materials if needed.
Tik Tok Shop will review prior communications and request additional materials if needed.
No content was removed in this update.
Affects: Seller
