Summary
For auction orders, customer-initiated aftersales based on a change of mind after bidding are prohibited, unless under 'Product does not match expectations'.
Why it matters
This change restricts customer return rights on auction orders, requiring sellers to ensure product accuracy and compliance to avoid disputes.
Recommended action
Review auction order policies to ensure compliance and educate customers about return limitations based on change of mind.
For auction orders: Except for requests submitted under “Product does not match expectations,” auction orders do not support customer-initiated aftersales requests based on a change of mind after bidding. Refer to LIVE Auction Requirements for more information.
No content was removed in this update.
Affects: Seller
