Summary
New evidentiary requirement for auction orders: sellers must provide video receipt at purchase time confirming items, bundle, and quantity (esp. Surprise Sets), plus complete packing/weighing evidence linked to shipping label.
Why it matters
Sellers offering auction/random combo items now face stricter dispute burden. Missing video receipt or packing evidence linked to shipping label risks losing "Less Item or Empty Package" disputes, triggering refunds and seller-borne return costs.
Recommended action
Review dispute evidence procedures for auction and Surprise Set orders. Implement video receipt documentation at purchase and link all packing/weighing records to shipping labels before disputes arise. Audit current dispute appeals for compliance gaps.
For auction orders: Video receipt is used to confirm the items, bundle, and quantity promised at the time of purchase, especially for Surprise Sets or random combinations. The seller must still provide complete packing or weighing evidence linked to the shipping label to prove that all promised items were packed in the same parcel.
No content was removed in this update.
Affects: Seller, Video
