Summary
Added video receipt requirement for auction/livestream orders in "Incorrect Item" disputes. Sellers must now provide video evidence from purchase time and demonstrate packing records for Surprise Sets or random combinations to prove items match livestream rules.
Why it matters
Sellers in auction and livestream sales face stricter evidence burden. Missing video receipts or packing proof risks automatic dispute loss and forced refunds. This particularly impacts livestream sellers using Surprise Sets or random combinations.
Recommended action
Review dispute evidence requirements for auction/livestream orders. Implement video recording at purchase and packing stages. Document livestream combination rules in writing for all Surprise Sets and random product combinations.
For auction orders: Video receipt around the purchase time is used to identify the exact item won by the customer, then compared with the received item and seller packing records. For Surprise Sets or random combinations, the combination rules clearly explained during the livestream apply.
No content was removed in this update.
Affects: Seller, Video
