Review recent policy updates, sorted newest first, with lightweight filters for quick review.
Total updates
712
AddedCustomer Order Cancellation, Return, and Refund Policy
Initiate Partial Refund Offer
Accept the offer: The aftersales request will be closed, and the partial refund will be issued without requiring the item to be returned. | Decline the offer or fail to respond within 48 hours: The customer may proceed with the standard return process.
Summary
New partial refund offer mechanism added: sellers cannot modify refund amounts; buyers keep items; single-use per item with 48-hour response deadline or automatic standard return process triggered.
Buyers cannot request this type of refund themselves. | If the seller does not respond, the request is automatically approved.
Summary
New Customer Service-Initiated Partial Refund process introduced. Sellers must respond within 2–4 business days (by price tier) or face automatic approval. Sellers cannot modify refund amounts or appeal auto-refunds from rule errors.
AddedCustomer Order Cancellation, Return, and Refund Policy
Automate Partial Refund Rules
Product Category: Only returnable categories are eligible. | Item Price: Only items priced between $10 and $100 are eligible for this feature.
Summary
New automated partial refund feature available: sellers can set rules to automatically issue 10–50% refunds ($5–$50) for wrong item, damage, defect, missing parts, or mismatched description on items priced $10–$100 in returnable categories.
AddedCustomer Order Cancellation, Return, and Refund Policy
Return Reason
Refund Range (the price range of products the seller allows for automatic refunds without a return)
Summary
Refund Range parameter now required in Auto-Approve Refund rules. Sellers must set price thresholds for automatic refunds without returns; errors lock appeals and create financial liability.
AddedCustomer Order Cancellation, Return, and Refund Policy
Seller-Preferred Refund without Return
Returnless Refund: Applies to products that require a return. Tiktok Shop subsidizes refunds for products with a purchase price up to $10 (not including taxes, shipping costs, or additional fees) under Platform-Mandated Refund without Return. Sellers are respo
Summary
New auto-approve refund rules for non-returnable products (food, beverages). Sellers set category, reason, price range, and frequency thresholds; TikTok auto-processes matching refunds. Seller errors in rule-setting are not appealable.
AddedCustomer Order Cancellation, Return, and Refund Policy
Platform-Mandated Refund without Return
For sellers: Sellers are responsible for the full returnless refund amount for non-seller fault return reasons (no longer needed or item does not fit)
Summary
Platform now auto-enables Refund without Return for all items under $10 purchase price. Sellers must absorb full refund cost for non-seller-fault reasons (no longer needed, wrong fit)—a new mandatory liability.
AddedCustomer Order Cancellation, Return, and Refund Policy
Eligible items: all returnable and non-returnable products
Eligible items: all returnable and non-returnable products. | Ineligible items: pre-owned, collectible, and final sale products.
Summary
New Money-Back Guarantee program replaces Buyer Protection. Sellers must decide on damaged/defective claims within 2-4 days. Non-returnable products now eligible. 90-day refund window after delivery. Rejection auto-escalates to TikTok Support review.
AddedCustomer Order Cancellation, Return, and Refund Policy
For Undeliverable Orders
Refunds will be automatically processed once the logistics provider confirms the order is being returned to the seller. Sellers do not need to take any action. TikTok Shop will cancel the order and issue the refund to the original payment method. | Orders valu
Summary
New refund timing rules for undeliverable orders: orders ≥$200 no longer receive immediate refunds on failed delivery; sellers must wait for returned items. Sellers gain 10-30 day review window to approve/reject refunds; auto-approval after 30 days if no action taken.
AddedCustomer Order Cancellation, Return, and Refund Policy
For Returns
Refunds may take up to five business days. Such returns will not require the seller to approve the refund request after receiving the returned parcels. TikTok Shop will automatically approve refund requests once customers drop off their items. | Sellers will b
Summary
TikTok Shop now auto-approves refunds without seller approval once items are dropped off. Immediate refunds apply except for items ≥$100 or pre-owned category items. Sellers gain 2nd Review process to reject refunds and appeal to customer service.
AddedCustomer Order Cancellation, Return, and Refund Policy
Fabric, material, or style not as expected
Seller
Summary
Return reason "Fabric, material, or style not as expected" added to Fashion category returnable items. Applies when shipping box is in good condition but item contents do not meet expectations.
AddedCustomer Order Cancellation, Return, and Refund Policy
Item doesn't fit / too small / too big
Seller
Summary
Added "Item doesn't fit / too small / too big" as a returnable reason for fashion category with seller responsibility—reorganization of return/refund categories, not a new enforcement mechanism.
AddedCustomer Order Cancellation, Return, and Refund Policy
Product Category
Responsibility for Forward Shipping Fee Refunds to Customers (Seller Chose 3PL-Seller Preferred Logistics) | Responsibility for Forward Shipping Fee Refunds to Customers (Seller Chose 4PL-Platform Preferred Logistics)
Summary
Policy section restructured to clarify refund responsibilities for forward and return shipping costs across different fulfillment models and customer return methods. No new behavioral requirements introduced.
AddedCustomer Order Cancellation, Return, and Refund Policy
Product Category
Responsibility for Return Shipping Cost (Customer Chose Drop-off with Platform Preferred Logistics) | Responsibility for Return Shipping Cost (Customer Chose Self-Arrange Return Shipping)
Summary
Policy now clarifies return shipping cost responsibility by return method: sellers pay for platform drop-off returns; customers pay for self-arranged returns. "No longer needed" returns are also addressed.
Restructured return shipping cost responsibilities section into a table-based format. New layout adds columns for return reason, product category, and refund responsibility split—no change to underlying obligations.
AddedCustomer Order Cancellation, Return, and Refund Policy
All Orders
Manual approval required by seller within 4 business days | The customer must upload the necessary information required and return the product within 30 calendar days from when the return request is approved. If not, the return request will be closed.
Summary
Returns for orders $100.01+ now require seller manual approval within 4 business days (vs. 2 previously). Customers have 30 days from approval to return; TikTok auto-approves if logistics provider fails delivery. Sellers lose returned items if return address not updated.
AddedCustomer Order Cancellation, Return, and Refund Policy
Electronic Orders
Manual approval required by seller within 2 business days
Summary
New manual approval requirement for electronic orders $60.01–$100 with 2-business-day deadline when items remain undelivered 6+ days past estimated delivery.
AddedCustomer Order Cancellation, Return, and Refund Policy
Refund or Return Basic Principles
Sellers have 4 business days to review return and refund requests. If no action is taken within this timeframe, TikTok Shop will automatically approve the request. | Sellers have two (2) business days to review refund-only requests for items $100 or less. For
Summary
Added auto-approval thresholds for returns and refunds with seller response deadlines: 4 days for returns, 2 days for refunds ≤$100, 4 days for refunds >$100. Auto-approves if seller doesn't act.
AddedCustomer Order Cancellation, Return, and Refund Policy
Returns and Refunds
A refund is issued to the customer at the seller's cost, unless specified otherwise. | Sellers can raise a "Refund only" request for orders in transit (shipped status) if the seller wants to issue a refund to the customer but does not receive the returned item
Summary
Policy formally documented return/refund rules: customers return within seller-set window (14–90 days) or default 30 days; refunds issued at seller cost; FBT handles logistics claims; Money-Back Guarantee extends 90 days; sellers may dispute claims.
AddedCustomer Order Cancellation, Return, and Refund Policy
Return and Refund After Shipping
Guide to Managing Returns, Refunds, and Replacements | For customer's return policy, see Return Policy
Summary
New section header and navigation link added under "Return and Refund After Shipping." Text references external Return Policy guide without altering substantive rules on refund issuance or FBT logistics handling.
