Summary
Return reason "Fabric, material, or style not as expected" added to Fashion category returnable items. Applies when shipping box is in good condition but item contents do not meet expectations.
Why it matters
Sellers must now accept returns for fashion items with this specific reason code when packaging is undamaged. Impacts return approval workflows and refund liability for sellers in the Fashion vertical on TikTok Shop.
Recommended action
Review return authorization settings in Shop dashboard. Ensure staff are trained on new fashion return reason. Audit recent fabric/material disputes to confirm compliance with retroactive application if applicable.
No content was removed in this update.
Affects: Seller