Summary
Added auto-approval thresholds for returns and refunds with seller response deadlines: 4 days for returns, 2 days for refunds ≤$100, 4 days for refunds >$100. Auto-approves if seller doesn't act.
Why it matters
Sellers lose discretion on returns/refunds if they don't respond within tight timeframes. Non-action triggers automatic approval, reducing seller leverage and potentially increasing losses on fraudulent claims.
Recommended action
Review and automate return/refund request workflows. Set internal response targets well before TikTok's deadlines. Document evidence for dispute-eligible orders and monitor auto-approval patterns.
Tik Tok Shop will auto-approve all return requests for returnable categories (refer to the section titled "Non-Returnable Categories" below for non-returnable categories).
Sellers have 4 business days to review return and refund requests. If no action is taken within this timeframe, Tik Tok Shop will automatically approve the request.
Sellers have two (2) business days to review refund-only requests for items $100 or less. For items priced over $100, sellers have four (4) business days to take action. If the seller does not take action during that time, Tik Tok Shop will auto-approve the refund.
If an order is in transit and undelivered 6 calendar days after the estimated delivery time, no product return is required, and the following refund requirements apply:
No content was removed in this update.
Affects: Seller