Summary
Policy section restructured to clarify refund responsibilities for forward and return shipping costs across different fulfillment models and customer return methods. No new behavioral requirements introduced.
Why it matters
Presentation change improves navigation and clarity of existing shipping cost liability rules across 3PL, 4PL, and FBT options. Sellers benefit from clearer guidance on refund obligations but no new compliance obligations are created.
Recommended action
Review restructured section to confirm your current shipping responsibility model (3PL/4PL/FBT) aligns with documented practices. No immediate policy changes required.
Responsibility for Forward Shipping Fee Refunds to Customers (Seller Chose 3PL-Seller Preferred Logistics)
Responsibility for Forward Shipping Fee Refunds to Customers (Seller Chose 4PL-Platform Preferred Logistics)
Responsibility for Return Forward Shipping Cost (Customer Chose Drop-off with Platform-Preferred Logistics & Order fulfilled by Fulfillment by Tik Tok (FBT)
Inaccurate item description
No content was removed in this update.
Affects: Seller