Summary
New Customer Service-Initiated Partial Refund process introduced. Sellers must respond within 2–4 business days (by price tier) or face automatic approval. Sellers cannot modify refund amounts or appeal auto-refunds from rule errors.
Why it matters
Sellers face a new mandatory refund approval workflow with automatic approval on seller non-response, creating financial risk and operational liability. Unmodifiable refund amounts and no-appeal policy limit seller control and dispute resolution options.
Recommended action
Review automatic refund rules immediately; audit current partial refund settings for compliance. Document response times and establish alerts to meet 2–4 business day approval deadlines. Plan for financial impact of automatic approvals on non-response.
Buyers cannot request this type of refund themselves.
Sellers have 2 business days (items ≤$100) or 4 business days (items >$100) to approve or reject the request.
If the seller does not respond, the request is automatically approved.
Sellers cannot modify the refund amount.
If approved, the buyer keeps the item.
Each item is eligible for only one Customer Service-initiated partial refund; any subsequent request must go through the standard return and refund process.
No content was removed in this update.
Affects: Seller