Summary
Platform now auto-enables Refund without Return for all items under $10 purchase price. Sellers must absorb full refund cost for non-seller-fault reasons (no longer needed, wrong fit)—a new mandatory liability.
Why it matters
Sellers lose discretion on low-price-point refunds; must process refunds without item return, creating inventory/fraud risk. This mandatory policy directly reduces seller margins on sub-$10 products and shifts return cost burden permanently to seller side.
Recommended action
Audit current sub-$10 SKUs and review return/refund rates. Assess margin impact and consider pricing strategy adjustment. Monitor return patterns to detect abuse under this no-return policy.
For customers: Refund without Return is auto-enabled for products with a purchase price up to $10. Purchase price is defined as the amount the customer paid for any individual item, either the standard price or a promotional or discounted price, with any form of payment, including a voucher. Purchase price does not include shipping fees, taxes, or any additional fees.
Purchase price is defined as the amount the customer paid for any individual item, either the standard price or a promotional or discounted price, with any form of payment, including a voucher. Purchase price does not include shipping fees, taxes, or any additional fees.
For sellers: Sellers are responsible for the full returnless refund amount for non-seller fault return reasons (no longer needed or item does not fit)
No content was removed in this update.
Affects: Seller