Summary
New partial refund offer mechanism added: sellers cannot modify refund amounts; buyers keep items; single-use per item with 48-hour response deadline or automatic standard return process triggered.
Why it matters
Sellers face new operational and financial exposure: inability to adjust refund terms, automatic approval on non-response within 48 hours, and single-use restriction per item forces structured decision-making or loss of refund control to standard (more costly) returns.
Recommended action
Review and audit partial refund offer workflows. Set internal 48-hour response protocols to prevent auto-approval. Train team on single-use restriction and non-modifiable refund amounts per item to avoid compliance gaps.
Accept the offer: The aftersales request will be closed, and the partial refund will be issued without requiring the item to be returned.
Decline the offer or fail to respond within 48 hours: The customer may proceed with the standard return process.
No content was removed in this update.
Affects: Seller