Summary
New manual approval requirement for electronic orders $60.01–$100 with 2-business-day deadline when items remain undelivered 6+ days past estimated delivery.
Why it matters
Sellers must now actively approve refunds within tight timeframe for mid-range orders. Failure to review/approve within 2 days risks compliance violations and customer refund delays, impacting seller rating and customer satisfaction metrics.
Recommended action
Audit return/refund workflows to ensure manual approval processes are monitored. Set internal deadline alerts for the 2-business-day window and route $60.01–$100 undelivered orders to dedicated approval queue immediately.
No content was removed in this update.
Affects: Seller