Summary
Policy now clarifies return shipping cost responsibility by return method: sellers pay for platform drop-off returns; customers pay for self-arranged returns. "No longer needed" returns are also addressed.
Why it matters
Sellers must now understand distinct cost obligations based on return logistics choice. Misalignment could trigger refund disputes or customer complaints affecting seller ratings and trust metrics.
Recommended action
Review return settings to ensure refund rules align with stated cost responsibilities for each return method. Verify auto-refund configurations match drop-off vs. self-arranged shipping cost splits.
Responsibility for Return Shipping Cost (Customer Chose Drop-off with Platform Preferred Logistics)
Responsibility for Return Shipping Cost (Customer Chose Self-Arrange Return Shipping)
No longer needed
No content was removed in this update.
Affects: Seller