Change feed
Review recent policy updates, sorted newest first, with lightweight filters for quick review.
Total updates
712
✨Seller Policy Pulse (June 2025)✨
Summary
Added clarification: product listings support maximum 6 image uploads in JPG/PNG format, no larger than 5 MB per file. This restates existing image submission requirements without introducing new constraints.
Affects: Seller, Listing
Showing 441–460 of 712
The new Dynamic Settlement and Reserve Policy unifies the Dynamic Settlement Policy and Reserve Policy into a single, transparent framework for fund governance. Sellers will now only receive a single, monthly, email that captures both their Settlement Tier and
Summary
Policy Pulse (May 2026) republishes February 2026 updates in new presentation format. Content covers settlement unification, product image accuracy, VoC enforcement, giveaway tool requirements, and creator account binding—no new substantive requirements introduced.
Affects: Creator, Seller, Listing
Order Volume Limit (OVL) for some sellers in probation is now dynamic, ranging from OVL 1 to 10 instead of having a fixed OVL of 10. This does not include sellers in the Beginner tier or above. Sellers with an OVL between 1 and 10 are encouraged to review Orde
Summary
Detected wording changed in this section; review the saved diff for exact added and removed rule text.
Affects: Creator, Seller, Listing, Video
Sellers with serious or repeated violations may face stricter penalties, including extended settlement periods. | These updates help create a fair marketplace by reducing unfair advantages from deceptive shipping practices.
Summary
TikTok Shop is strengthening enforcement against inaccurate tracking information, imposing stricter penalties on sellers with serious or repeated violations, including extended settlement periods.
Affects: Seller
Only creators who meet the eligibility requirements can go LIVE on TikTok. If you meet the eligibility requirements to go LIVE and you're still experiencing an issue, you can report it to us. | As a creator or moderator on TikTok LIVE: • You can't view or send
Summary
Presentation-only update. Support page restructured with improved navigation (added breadcrumb, language options, "Was this helpful?" feature). Substantive LIVE eligibility and comment moderation rules remain unchanged.
Affects: Creator
Deducting points from your Account Health Rating (a metric that measures seller performance) | Deducting points the seller’s Account Health Rating (a metric that measures seller performance)
Summary
Minor wording updates to enforcement actions language. Changed "from your Account Health Rating" to "the seller's Account Health Rating" and "your access" to "access" — grammatical clarifications with no change to enforcement consequences or compliance requirements.
Affects: Seller
Deducting points the seller’s Account Health Rating | Removing product listings
Summary
Enforcement Actions section added to Chargeback Policy listing five penalty mechanisms (Account Health deductions, listing removal, sale access revocation, refunds, chargebacks). No new chargeback triggers or appeal rights altered.
Affects: Seller, Listing
These refund-only requests are reviewed based on the order's shipping type: For Seller Shipping orders: Sellers have 2 business days to review refund-only requests for items $100 or less. For items priced over $100, sellers have 4 business days to take action.
Summary
New "Package Not Received" refund policy: customers can claim refund post-delivery; sellers have 2-4 business days to respond by price tier. Non-response triggers auto-approval. For items >$300 or FBT orders, TikTok reviews on seller's behalf.
Affects: Seller
Where sellers are unable to ship within the stated timeframe (or within 30 days), sellers must seek the customer's consent to the delay through a delay notice. The notice must include: A revised shipment date (or statement that you are unable to provide a revi
Summary
New mandatory delay notice requirement: sellers must notify customers within 30 days if unable to ship, providing revised date or reason + automatic order cancellation/refund if customer doesn't consent to renewed delay.
Affects: Seller
The product does not match the seller's description. | The product is defective or does not work.
Summary
New mandatory refund rule: product mismatches, defects, or wrong items require full refund in original payment method (no store credit). Sellers may alternatively replace with equivalent/better functionality item.
Affects: Seller, Listing
Sellers have 2 business days to review return and refund requests for non-returnable items that are $100 or less. For non-returnable items priced over $100, sellers have 4 business days to take action. If the seller does not take action during that time, TikTo
Summary
New auto-approval mechanism for non-returnable items: sellers must act within 2 business days ($≤$100) or 4 days (>$100) or TikTok auto-approves refunds. Added customer appeal right overriding seller decisions on non-returnable refunds.
Affects: Seller
2 business days for products priced at $100 or less | 4 business days for products priced at more than $100
Summary
Policy now explicitly codifies 2-business-day (≤$100) and 4-business-day (>$100) review windows for virtual goods returns. Non-action triggers auto-approval of refunds by TikTok Shop.
Affects: Seller
Food, beverages, dietary supplements, and ingestible products for humans or animals | Live plants, seeds, and fresh flowers
Summary
Four product categories are now non-returnable: food/beverages/supplements, live plants/seeds/flowers, trading cards/collectibles, and pre-owned items. Sellers must update refund policies and listing descriptions accordingly.
Affects: Seller, Listing
For products identified as dangerous goods (hazardous materials), customers must attach a hazmat label when returning the item. | For damaged hazmat items, transportation restrictions mean these cases will be processed as refund-only requests (no return requir
Summary
New hazmat return rules: customers must attach hazmat labels when returning dangerous goods; damaged hazmat items are processed as refund-only (no physical return required).
Affects: Seller
The item replacement option is only available to eligible customers (at TikTok Shop's discretion) if the seller has opted in to offer replacements and if the inventory of the original item is in stock at the time of the request. TikTok Shop will automatically
Summary
New replacement-without-return program: sellers must accept or reject customer replacement requests within 1 business day; auto-approval occurs if no response. Sellers bear shipping costs. Limited to eligible customers and in-stock items.
Affects: Seller
Damaged item or packaging (evidence required) | Defective item (evidence required)
Summary
Lucky Scoop Crystals products designated as Final Sale with no returns accepted except for package not received, damage, defects, missing items, or wrong item sent—all requiring seller evidence for claims.
Affects: Seller, Listing
Refund is issued only after the returned item has been received and inspected by the seller.
Summary
Three new eligibility conditions added to returns policy: refunds only for buyer-fault returns, exclusion for drop-off-triggered refunds, and refunds issued only after seller inspection of returned item.
Affects: Seller
Product is damaged; Product is used and not in original condition
Summary
Added structured damage classification tiers (Minor, Severe) defining return acceptability conditions. Severe Damage items are non-returnable; Minor Damage items are returnable. No new enforcement mechanism introduced.
Affects: Seller
Product is damaged; Product is used and not in original condition
Summary
New "Minor Damage" category added to return/refund policy defining acceptable condition: minor use, missing labels, functional item. Classified as sellable; sellers must now distinguish minor vs. severe damage in return evaluations.
Affects: Seller, Listing
Non-sellable items: Refund deduction is possible between 10–50% of the item price, depending on the severity of damage.
Summary
TikTok Shop now permits refund deductions of 10–50% on non-sellable items based on damage severity, enabling sellers to retain a portion of the refund when returned goods cannot be resold.
Affects: Seller
