Summary
Policy now explicitly codifies 2-business-day (≤$100) and 4-business-day (>$100) review windows for virtual goods returns. Non-action triggers auto-approval of refunds by TikTok Shop.
Why it matters
Sellers must now actively review virtual goods returns within strict price-tiered deadlines or lose discretion—TikTok auto-approves refunds. Impacts refund liability, dispute resolution workflow, and operational SLA compliance for virtual goods merchants.
Recommended action
Audit virtual goods inventory pricing tiers; configure return-review workflows to meet 2/4-day SLAs; document review decisions within deadline to prevent auto-approval. Monitor refund auto-approval impact on margin.
No content was removed in this update.
Affects: Seller