Summary
Added structured damage classification tiers (Minor, Severe) defining return acceptability conditions. Severe Damage items are non-returnable; Minor Damage items are returnable. No new enforcement mechanism introduced.
Why it matters
Sellers must now align return policies with defined damage tiers to avoid incorrect return approvals or disputes. The "No" designation for Severe Damage clarifies non-returnable status, reducing ambiguity in return request handling and potential chargebacks.
Recommended action
Review current return rules and update auto-approval settings to match the new damage classification framework. Audit recent return disputes to identify misclassifications under prior ambiguity.
No content was removed in this update.
Affects: Seller