Summary
New "Minor Damage" category added to return/refund policy defining acceptable condition: minor use, missing labels, functional item. Classified as sellable; sellers must now distinguish minor vs. severe damage in return evaluations.
Why it matters
Sellers must now apply specific damage-level criteria when accepting/rejecting returns. Misclassifying minor damage as severe (or vice versa) could trigger disputes, chargebacks, or negative Buyer Protection claim outcomes. Impacts refund approval rates and seller fault metrics.
Recommended action
Review and update return inspection procedures to align with new Minor Damage definition. Train staff on distinguishing minor vs. severe damage. Audit recent return rejections to ensure compliance with new standard.
Minor signs of use, missing labels or tags, but the item remains functional
No content was removed in this update.
Affects: Seller, Listing