Summary
TikTok Shop now permits refund deductions of 10–50% on non-sellable items based on damage severity, enabling sellers to retain a portion of the refund when returned goods cannot be resold.
Why it matters
Sellers can now reduce refund amounts for damaged returns, improving margins on problem orders. However, "severity of damage" lacks clear definition, creating disputes over proper deduction levels and potential buyer protection claim conflicts.
Recommended action
Review damage classification guidelines in full policy; document condition assessment criteria for non-sellable items; monitor return dispute rate to identify subjective judgment gaps in severity assessment.
Non-sellable items: Refund deduction is possible between 10–50% of the item price, depending on the severity of damage.
No content was removed in this update.
Affects: Seller