Summary
New hazmat return rules: customers must attach hazmat labels when returning dangerous goods; damaged hazmat items are processed as refund-only (no physical return required).
Why it matters
Sellers offering hazmat products must now ensure customer compliance with labeling requirements and adjust operations for damaged hazmat claims. Refund-only processing for damaged hazmat items may increase refund obligations and reduce recovery options.
Recommended action
Audit hazmat product listings; update return instructions to require customer hazmat labels; train support team on refund-only handling for damaged hazmat claims; review dispute workflows.
For products identified as dangerous goods (hazardous materials), customers must attach a hazmat label when returning the item.
For damaged hazmat items, transportation restrictions mean these cases will be processed as refund-only requests (no return required).
No content was removed in this update.
Affects: Seller