Summary
Four product categories are now non-returnable: food/beverages/supplements, live plants/seeds/flowers, trading cards/collectibles, and pre-owned items. Sellers must update refund policies and listing descriptions accordingly.
Why it matters
Sellers in these categories face immediate policy enforcement: customer returns will be auto-rejected, creating customer service friction and potential dispute claims. Returns operations and refund mechanics must be reconfigured within 30 days.
Recommended action
Audit all active listings in the four named categories. Update listing copy to flag non-returnable status. Configure return rules in seller settings to auto-deny returns and verify refund workflows align with new policy.
Food, beverages, dietary supplements, and ingestible products for humans or animals
No content was removed in this update.
Affects: Seller, Listing