Summary
Three new eligibility conditions added to returns policy: refunds only for buyer-fault returns, exclusion for drop-off-triggered refunds, and refunds issued only after seller inspection of returned item.
Why it matters
Sellers must now inspect all returned items before issuing refunds and cannot auto-approve certain return types. This tightens refund workflows, extends settlement timelines, and creates new dispute scenarios if inspections reveal discrepancies with buyer claims.
Recommended action
Review return settings and auto-approval rules; update refund workflows to include inspection checkpoints; document inspection processes to avoid disputes over refund delays or denial due to inspection findings.
Only allowed for returns due to buyer fault reasons.
Does not apply to returns where a refund was triggered at drop-off.
Refund is issued only after the returned item has been received and inspected by the seller.
No content was removed in this update.
Affects: Seller