Review recent policy updates, sorted newest first, with lightweight filters for quick review.
Total updates
712
AddedCustomer Order Cancellation, Return, and Refund Policy
Order Auto-Cancellation
Sellers may appeal enforcement decisions, including shop deactivation decisions, through the appeal and dispute process available in Seller Center. To appeal individual order cancellations, sellers should contact Customer Service and provide supporting documen
Summary
Added clarification that sellers may appeal order cancellations by contacting Customer Service with tracking, shipment, or delivery documentation. No new enforcement consequence or requirement introduced.
If a product is no longer available due to out-of-stock reasons or unforeseen stock damage, sellers can cancel the partial order at the item level and fulfill the rest of the order (for example, shipping products of the same SKU from different warehouses) for
Summary
New section permits item-level partial order cancellations for out-of-stock or stock damage on multi-SKU orders, but explicitly warns such cancellations negatively impact SFCR.
AddedCustomer Order Cancellation, Return, and Refund Policy
Customer Cancellation (General Principles)
Seller Shipping: If the cancellation request is made less than one hour from the time of ordering during the "Pending" period. Cancellations for trading cards and other eligible collectibles under the bidding feature (such as sports and entertainment collectib
Summary
Sellers now have 24-hour auto-approval timeline for cancellations before 2-business-day SLA. Failure to respond (upload tracking or approve) triggers automatic refund. Collectibles require seller approval regardless of shipping method.
AddedCustomer Order Cancellation, Return, and Refund Policy
Seller Cancellation (General Principles)
Sellers will not be able to fulfill any orders within the first hour of the order placement, known as the "Pending" period. During this "Pending" period, TikTok Shop may automatically approve any customer-raised order cancellations, regardless of shipping type
Summary
New mandatory 1-hour pending period blocks fulfillment post-order. TikTok auto-approves cancellations during this window. 24-hour auto-approval rule for seller non-response added. SFCR penalty for "Awaiting Shipment" cancellations introduced.
AddedCustomer Order Cancellation, Return, and Refund Policy
Seller and Customer Cancellation (General Principles)
If the seller is using Fulfilled by TikTok (FBT), all customer cancellations are handled by TikTok Shop. | Once payment is made, both customers and sellers can cancel an order before the order status in Seller Center is updated to "Awaiting Collection".
Summary
Explicit clarification that FBT cancellations are TikTok-handled; sellers and customers can cancel post-payment before "Awaiting Collection" status. Prohibition on abusive language and post-sale term changes restated.
AddedCustomer Order Cancellation, Return, and Refund Policy
Shipping Types
TikTok Shipping: Sellers choose a Logistics Service Provider (LSP) listed by TikTok Shop in Seller Center to ship orders. | Seller Shipping: Sellers choose their own Logistics Service Provider (LSP) to ship orders as long as they are supported by TikTok Shop a
Summary
Shipping Types section added to policy with clarified definitions of TikTok Shipping, Seller Shipping, and Fulfilled by TikTok (FBT). No new operational requirements introduced—existing shipping options restructured for improved documentation and navigation.
AddedCPSC: Recall Database — All Active Product Recalls
About 200
Consumers will be asked to destroy the hair dryers by unplugging them, cutting the cord and disposing of them in the garbage. Do not sell or give away these hazardous hair dryers. | CPSC is warning consumers to stop using CPLRECR crib bumpers immediately becau
Summary
CPSC added two new active product recalls: Solano Scirocco Onyx hair dryers (electrocution risk) and CPLRECR crib bumpers (suffocation risk). Both carry destruction instructions and prohibit resale.
AddedCPSC: Recall Database — All Active Product Recalls
About 370
Consumers should stop using the recalled heaters immediately and contact Vornado for instructions on how to submit photos of the product and proof of destruction to receive a full refund. | The recalled dressers are unstable if they are not anchored to the wal
Summary
CPSC Recall Database updated with new recall entries (drain covers, interlock switches, heaters, dressers). This is a content update to the public database reflecting newly announced recalls—no changes to recall procedures or enforcement criteria.
RemovedCPSC: Recall Database — All Active Product Recalls
About 872
Consumers should stop using the portable steam sauna immediately and contact Giantex for a full refund. Consumers will be asked to destroy the recalled portable steam sauna by cutting the cord to the steam unit after unplugging and submit a photograph of the d
Summary
CPSC recall database removed four active product recalls (Giantex sauna, MiniWarGaming magnets, magnetic ball toys, Proudly American coin batteries) from public disclosure. The specific recalls and hazard details are no longer accessible via CPSC.gov.
UpdatedCPSC: Recall Database — All Active Product Recalls
About 200
Consumers will be asked to destroy the hair dryers by unplugging them, cutting the cord and disposing of them in the garbage. Do not sell or give away these hazardous hair dryers. | CPSC is warning consumers to stop using BDTROL crib bumpers immediately becaus
Summary
CPSC recall database page reorganized to reflect active recalls: Solano hair dryers, BDTROL/VBauya crib bumpers removed from listing; Tiny Land tents, Little Grape Land nursing pillows, and Broqixin drain covers added with updated remediation contact info.
UpdatedCPSC: Recall Database — All Active Product Recalls
Recall Search Error
CPSC is warning consumers to stop using VBauya crib bumpers immediately because they can obstruct an infant’s breathing, posing a risk of serious injury or death from suffocation. | CPSC urges consumers to dispose of the defective heated insoles immediately an
Summary
CPSC recall database page reorganized and updated with new recalled product entries (heated insoles, BDTROL crib bumpers). No new requirements for sellers; existing recall status and disposal guidance remain unchanged.
UpdatedCPSC: Recall Database — All Active Product Recalls
New Instructions
The recalled dressers are unstable if they are not anchored to the wall, posing tip-over and entrapment hazards that can result in risk of serious injuries or death to children. The dressers violate the mandatory safety standard as required by the STURDY Act.
Summary
CPSC recall database updated to replace completed/resolved recalls (dressers, furniture, rackets, toys) with active new recalls (helmets, baby bottles). Content refreshed—no change to recall process or compliance obligations.
Start with Product insights | Review the product list
Summary
Guide navigation restructured to highlight Product insights entry points. New section headings added (Start with Product insights, Review product list, Understand relative performance, Review issue distribution) but no new VoC requirements or behavioral mandates introduced.
[Product: Customer Disatisfaction with Product]Unpleasant SmellDescription:Customers report dissatisfaction with the product, including effectiveness, comfort, smell, overall satisfaction, or willingness to recommend or repurchase. | [Listing]1. Provide object
Summary
Added sample VoC solutions for product quality and scent dissatisfaction issues. Recommends scent notes on listings/packaging, tutorial videos, operation guidelines, and 48h quality resolution SLAs. Presentation-only addition of worked examples to existing VoC guidance.
[Product: Poor Product Quality]Poor Function EffectDescription:Customers report issues related to the product’s quality, usability, materials, durability, or potential safety risks that affect normal use or raise concerns after receiving the product. | [Listin
Summary
TikTok Shop expanded VoC solution guidance with four new problem categories: Poor Function Effect, Unsuitable Size, Connection Issues, Missing Parts. Each includes specific listing, product, fulfillment, and service remediation steps.
VoC index: The overall Voice of Customer performance of the product relative to the category average. A higher value means worse performance. The VoC Index includes — but is not limited to — two parts: Product and Fulfillment, so you can quickly tell which typ
Summary
Added detailed explanations of VoC Index, Product Index, and Fulfillment Index metrics, plus guidance on identifying critical issues and user perception issues. Restructured into performance review, issue identification, and action-taking sections for clarity.
Start with Product insights | Poor: Your product is performing significantly below the category average
Summary
VoC Overview Page restructured to clarify UI navigation: metric definitions (Last updated, Data range) and performance classification hierarchy (Poor/Fair/Good) now explicitly documented. No new requirements added.
AddedTikTok Shop: How To Avoid Nudity and Sexualized Content
✅ Best Practices
Choose professional camera angles and avoid nudity or implied nudity
Summary
Section title clarified from "How To avoid Nudity and Sexualized Content Guide" to "How To Avoid Nudity and Sexualized Content"; opening best-practice bullet added but rule content already documented in prior policy.
AddedTikTok Shop: How To Avoid Nudity and Sexualized Content
What to Avoid
Female breast nudity or implied nudity — Full or significant exposure of the female breast, including visible outlines or imagery that suggests nudity | Clothing that creates a protruding or sharply defined nipple outline.Significant exposure of the breast are
Summary
ANSA policy guide restructured to organize existing nudity/sexual content rules into clearer example-based format with no new substantive prohibitions added.
