Summary
Added clarification that sellers may appeal order cancellations by contacting Customer Service with tracking, shipment, or delivery documentation. No new enforcement consequence or requirement introduced.
Why it matters
Clarifies existing appeal rights and documentation standards for auto-canceled orders. Sellers now have documented guidance on how to contest cancellations, but this codifies existing practice rather than imposing new obligations.
Recommended action
Review appeal documentation requirements (tracking, shipment proof, delivery evidence) and ensure fulfillment records are maintained to support future cancellation appeals if needed.
Sellers may appeal enforcement decisions, including shop deactivation decisions, through the appeal and dispute process available in Seller Center. To appeal individual order cancellations, sellers should contact Customer Service and provide supporting documentation that supports the order’s fulfillment status, such as valid tracking information, proof of shipment, proof of delivery, carrier acceptance scans, or other records that reasonably demonstrate the order is likely to be completed.
No content was removed in this update.
Affects: Seller