Review recent policy updates, sorted newest first, with lightweight filters for quick review.
Total updates
712
RemovedTikTok Shop: How To Avoid Nudity and Sexualized Content
How To avoid Nudity and Sexualized Content Guide
How To avoid Nudity and Sexualized Content Guide05/18/2026This guide provides an overview of the Adult Nudity and Sexual Activities (ANSA) policy. Its purpose is to help you understand the rules for creating safe, professional, and compliant content on our pla
Summary
ANSA policy guide restructured and condensed. Complete detailed examples and best practices removed; core prohibitions retained in abbreviated form. Change effective 06/04/2026.
"I believe my aftersales request was incorrectly judged. How can I appeal?"You may submit an appeal against a platform-reviewed order decision with relevant reasons for appeal and valid supporting evidence. See the guide here: Appeal Return/Refund Orders in Se
Summary
Page restructured to highlight appeal process for aftersales disputes. FAQ, navigation, and emphasis reorganized; no new ISRR requirements or thresholds introduced.
AddedRequirements for Invalid Seller Rejection Rate (ISRR) Metric
What is the Invalid Seller Rejection Rate (ISRR)?
What is the Invalid Seller Rejection Rate (ISRR)? | First violation: You will receive a warning notification via Seller Center and email.
Summary
ISRR policy content restructured into FAQ format. No new enforcement thresholds, violation penalties, or behavioral requirements added. Existing rules restated for clarity.
AddedRequirements for Invalid Seller Rejection Rate (ISRR) Metric
How to Monitor Your ISRR
Seller Center Banner: Notifications about your current status
Summary
Section restructured to highlight three monitoring channels (Seller Center Banner, Analytics dashboard, Historical Data) for ISRR performance tracking. No new requirements or thresholds introduced.
What is the difference between affiliate promotion and self selling?
What is the difference between affiliate promotion and self selling? | How do I receive commission？
Summary
Existing affiliate commission policy restructured into Q&A format with section headers. No new requirements introduced; clarifications on settlement timing and refund handling restated from original policy.
What is affiliate commission on TikTok Shop and how does the 30-day commission protection period work for creators? | Affiliate commission is earned by creators promoting merchants’ products, receiving a percentage of sales made through their content.
Summary
Section title changed from "How Affiliate commission works" to "How Standard Affiliate Commission Works"; document restructured into Q&A format. No substantive changes to commission mechanics, 30-day lock period, rate change notifications, or payout rules.
Keeping your product pricing clear and trustworthy is key to building a great relationship with your customers. This guide will walk you through the best practices for presenting promotional and discounted prices in your content on Tik Tok Shop. Let's make sur
Summary
Guide restructured and condensed. Removed introductory preamble, FAQ section (Q1–Q3 on enforcement timelines and permanent e-commerce bans), best practices examples, and additional resources. Core compliance rules (price matching, disclosure, expiration handling, comparison standards) remain unchanged.
Enforcement action examples (Account Health Rating deductions, listing removal, access revocation, refunds) moved from implicit to explicit in policy document. No new enforcement mechanisms introduced—existing practices clarified.
Standard Settlement Period: This is the default tier that automatically applies to all sellers out of probation. | Accelerated Settlement Period: This tier offers a faster settlement period compared to the Standard, and eligibility is determined by shop perfor
Summary
Settlement tier definitions restructured into bullet-point format for clarity. No new tiers, criteria, or enforcement actions introduced. Existing tier structure (Introductory, Standard, Accelerated, Express, Deferred) restated unchanged.
Dynamic Settlement and Reserve Policy03/26/2026Key Points: Seller payouts are determined by monthly performance reviews, which set both your payout timing (Settlement Tier) and the portion of funds held in reserve. Reserve funds are held for 30 days to cover p
Summary
Policy page restructured and condensed; the substantive policy details (5 settlement tiers, 3 reserve levels, SPS criteria, enforcement actions) removed from public version. No changes to settlement mechanics or reserve requirements—formatting only.
Provide an authentic screenshot of the customer confirming in writing that they received their order. | Provide an authentic image of delivery confirmation from the logistics service provider.
Summary
Appeal Requirements section now explicitly lists documentation requirements: customer confirmation screenshot and logistics delivery confirmation image. These were previously stated in body text but not visibly extracted as discrete appeal requirements.
Each VTR enforcement can only be appealed twice. | Initial appeal must be submitted within 30 days of the enforcement message. If the first appeal is unsuccessful, the second appeal must be submitted within 15 days of initial appeal rejection.
Summary
VTR appeal rules moved to separate section: maximum 2 appeals per enforcement, 30-day deadline for first appeal, 15-day deadline for second appeal, 90-day account record retention.
How Non-Buyer Return and Refund Rate is Calculated
How Non-Buyer Fault Return and Refund Rate Impacts Your Shop
Summary
Section reorganized to clarify how NBFR impacts Shop Performance Score. New subsection "How Non-Buyer Fault Return and Refund Rate Impacts Your Shop" added; no new requirements or thresholds changed.
A high NBFR can negatively affect your SPS, which may reduce product visibility and affect your eligibility for SPS benefits. | A low NBFR can improve your SPS and positively impact your eligibility for SPS benefits.
Summary
Restructured NBFR policy section to emphasize impact on SPS and visibility. Added clarification that high NBFR reduces visibility and SPS benefit eligibility; low NBFR improves both. No new calculation method or enforcement mechanism introduced.
If the Chatbot is turned on, sellers must respond to any messages sent over the weekend (Saturday 12AM – Sunday 11:59PM local time) by 12PM local time on Monday.
Summary
Restructured 24-hour response rate guidance into FAQ format with clarified examples on Holiday Mode, weekend messaging, automated replies, and platform support transfers—no new substantive requirements added.
Requirements for the 24-Hour Response Rate Metric05/26/2026Shop Health Chat Tool Service Analytics Prompt responses = happy customers = more sales! The 24-Hour Response Rate aims to help you build trust with your customers and create the best possible shopping
Summary
Policy document restructured with sections condensed and visual formatting removed. Core requirements (90% response rate threshold, 24-hour window, meaningful reply standard) remain unchanged from 05/26/2026 version.
Policy page restructured into Q&A format with clearer section navigation. Underlying 2.5% SFCR requirement and enforcement actions remain unchanged. No new behavioral requirements introduced.
Maintain accurate inventory levels, do not inflate inventory, and avoid cancellations caused by stock shortages or delayed shipments. Leverage these 3 tools to help you manage your inventory and fulfillment SLAs easily!Backorder: Extend the handling time from
Summary
FAQ section added to Seller-Fault Cancellation Rate policy clarifying inventory, pricing, compliance, and FBT mitigation tools. No new enforcement thresholds or penalties introduced.
Customer-requested cancellation. Must provide screenshots of the communication history with the customer that clearly shows:The order cancellation was requested by the customer.The order ID in the customer's request matches with the order ID canceled by the se
Summary
New appeal requirements added for seller-fault cancellation violations: sellers must now provide specific documentation (screenshots, vendor confirmations, system error proof) to challenge SFCR infractions. Failure to meet documentation standards results in appeal rejection.
