Summary
FAQ section added to Seller-Fault Cancellation Rate policy clarifying inventory, pricing, compliance, and FBT mitigation tools. No new enforcement thresholds or penalties introduced.
Why it matters
Sellers gain operational guidance on preventing cancellations via backorder, custom handling time, and capacity tools. FBT exemption restated. No new behavioral requirements—clarification only.
Recommended action
Review new FAQ guidance on inventory and pricing accuracy. If cancellation rate is 2.5% or higher, consider using Backorder or Custom Handling Time tools to extend SLAs and reduce seller-fault cancellations.
Maintain accurate inventory levels, do not inflate inventory, and avoid cancellations caused by stock shortages or delayed shipments.
Leverage these 3 tools to help you manage your inventory and fulfillment SLAs easily!
Backorder:
Extend the handling time from 3-15 days for products that are temporarily out of stock but can be shipped with only a minor delay.
Custom Handling Time tool:
Extend the handling time from 2 business days to up to 7 business days, for in-stock products that require additional handling time to ship.
Order Handling Capacity tool:
Set an estimated maximum number of orders your shop can handle each day to extend the dispatch SLA and order delivery time.
It also helps you to pace incoming orders to prevent additional order surges.
Backorder:
Extend the handling time from 3-15 days for products that are temporarily out of stock but can be shipped with only a minor delay.
Custom Handling Time tool:
Extend the handling time from 2 business days to up to 7 business days, for in-stock products that require additional handling time to ship.
Order Handling Capacity tool:
Set an estimated maximum number of orders your shop can handle each day to extend the dispatch SLA and order delivery time. It also helps you to pace incoming orders to prevent additional order surges.
Set the appropriate price and avoid cancellations due to pricing inaccuracies.
Make sure to have accurate product listings that meet compliance requirements. Upload any necessary compliance documentation to the Qualification Center in a timely manner.
Try out the Fulfilled by Tik Tok (FBT) program. Since Tik Tok Shop will handle the entire dispatch and delivery process, these orders are exempt from SFCR calculations.
No content was removed in this update.
Affects: Seller, Listing