Summary
ISRR policy content restructured into FAQ format. No new enforcement thresholds, violation penalties, or behavioral requirements added. Existing rules restated for clarity.
Why it matters
Improved navigation of existing ISRR requirements aids seller compliance awareness, but does not change what metrics sellers must maintain, violation consequences, or operational deadlines already in effect.
Recommended action
Review updated FAQ structure to ensure internal documentation reflects new organization. No urgent compliance changes required; existing ISRR monitoring and appeal workflows remain unchanged.
What is the Invalid Seller Rejection Rate (ISRR)?
What ISRR threshold should I aim for?
What happens if my ISRR exceeds the threshold?
First violation: You will receive a warning notification via Seller Center and email.
Second violation: Tik Tok Shop will temporarily take over the review of your refund-only requests for up to one month (4 rolling weeks).
Subsequent violations: Platform-managed review will continue for an additional one-month period.
No content was removed in this update.
Affects: Seller