Summary
Policy page restructured and condensed; the substantive policy details (5 settlement tiers, 3 reserve levels, SPS criteria, enforcement actions) removed from public version. No changes to settlement mechanics or reserve requirements—formatting only.
Why it matters
Sellers lose direct access to tier eligibility criteria, evaluation metrics, and enforcement action details previously published. This complicates self-assessment and appeals preparation, though underlying reserve/settlement rules remain unchanged.
Recommended action
Archive previous version for seller support reference. Monitor seller support tickets for confusion about tier criteria. Consider publishing full policy details in a separate Seller Center knowledge base article if not already available.
Key Points: Seller payouts are determined by monthly performance reviews, which set both your payout timing (Settlement Tier) and the portion of funds held in reserve.
Seller payouts are determined by monthly performance reviews, which set both your payout timing (Settlement Tier) and the portion of funds held in reserve.
Key Points: Seller payouts are determined by monthly performance reviews, which set both your payout timing (Settlement Tier) and the portion of funds held in reserve.
Purpose and Scope The Dynamic Settlement and Reserve Policy is here to help you get paid quickly and reliably, while making sure everything follows platform guidelines.
This policy applies to all sellers.
It has two main parts: Settlement Tiers – This determines when your earnings (minus any reserves) are paid out, based on successful order delivery and your performance as a seller.
Reserve Levels – A portion of your funds is held temporarily to cover possible returns or refunds.
If these reserve funds aren’t needed, they’ll be released and made available to you after 30 days.
The normal payout will be as given below: To decide the settlement tier and reserve levels, seller evaluations are conducted on the 1st of every month.
Tik Tok Shop evaluates a seller's performance based on: Shop Performance Score (SPS)Number of orders successfully delivered in the previous 15-45 days Temporary account restrictions (if any)This evaluation determines which settlement tier and reserve level a seller qualifies for based on the criteria below.
Note:
Shop Performance Score (SPS) can be checked in Seller Center.
Affects: Seller
Settlement Tier There are 5 tiers of settlement periods.
Introductory Settlement Period:
An introductory settlement period is for newly onboarded sellers or sellers on probation.
Standard Settlement Period:
This is the default tier that automatically applies to all sellers out of probation.
Accelerated Settlement Period:
This tier offers a faster settlement period compared to the Standard, and eligibility is determined by shop performance.
Express Settlement Period:
The quickest settlement period available on Tik Tok Shop.
Express Settlement is assigned based on your shop performance.
Deferred Settlement Period:
This tier occurs while Tik Tok Shop is completing platform and/or seller security checks.
Sellers may be placed in the Deferred Settlement Period at any time during the month while Tik Tok Shop completes platform and/or seller security checks.
For more information, refer to the FAQs: Temporary Account Restrictions article.
Reserve Level A portion of earnings for each delivered order will be retained in reserves for a period of 30 days from delivery of the order, based on the reserve level assigned to the shop for the month.
Tik Tok Shop operates using 3 reserve levels: Level 1, Level 2, and Level 3.
If you have questions regarding settlement tier eligibility, please contact Tik Tok Shop Customer Service.
Note:
Sellers can explore the Daily Advance feature, which provides up to 80% of the shipment amount the day after shipment.
Eligibility is determined by Storfund based on business performance.
For details on how it works and associated costs, refer to the Learn About Daily Advance article.
Enforcement Actions and Appeals We regularly review shops for compliance with our policies.
If violations are identified, we will take enforcement actions on your shop.
This may include, but is not limited to: Deducting points from your Account Health Rating Removing product listings Revoking your access to offer products for sale Issuing refunds to customers For more information on enforcement actions, refer to our Seller Enforcement Policy.
If you would like to appeal an enforcement action, visit the Appeals section for guidance.
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