Summary
Appeal Requirements section now explicitly lists documentation requirements: customer confirmation screenshot and logistics delivery confirmation image. These were previously stated in body text but not visibly extracted as discrete appeal requirements.
Why it matters
Clarifies which evidence types are required when appealing VTR violations. Sellers filing appeals now have explicit guidance on exact documentation needed, reducing rejection risk and improving appeal success rates.
Recommended action
Review your appeal requirements documentation. Ensure any pending or future VTR appeals include both customer confirmation screenshots and logistics provider delivery confirmation images to meet policy.
Provide an authentic screenshot of the customer confirming in writing that they received their order.
Provide an authentic image of delivery confirmation from the logistics service provider.
No content was removed in this update.
Affects: Seller