Summary
Page restructured to highlight appeal process for aftersales disputes. FAQ, navigation, and emphasis reorganized; no new ISRR requirements or thresholds introduced.
Why it matters
Existing ISRR policy (20% ideal, 30% threshold, enforcement timeline) unchanged. Reorganization improves findability of appeal guidance but creates no new compliance obligations for sellers monitoring rejection rates.
Recommended action
Review updated page layout to confirm appeal procedures remain familiar. No policy compliance action required unless sellers were unaware of existing appeal rights.
"I believe my aftersales request was incorrectly judged. How can I appeal?"You may submit an appeal against a platform-reviewed order decision with relevant reasons for appeal and valid supporting evidence. See the guide here: Appeal Return/Refund Orders in Seller Center
You may submit an appeal against a platform-reviewed order decision with relevant reasons for appeal and valid supporting evidence. See the guide here: Appeal Return/Refund Orders in Seller Center
Invalid Seller Rejection Rate (ISRR):
Your Guide to Excellent Customer Service
What is ISRR?
No content was removed in this update.
Affects: Seller