Change feed
Review recent policy updates, sorted newest first, with lightweight filters for quick review.
Total updates
712
What are Restricted Categories?
Summary
Documentation page restructured to add Q&A navigation headers ("What are Invite-Only Categories?" and "What are Restricted Categories?") alongside expanded category list. No new requirements introduced.
Affects: Seller, Listing
Showing 341–360 of 712
Terminology: The terms 'Parent' and 'Child' are commonly used to describe the relationship between a main product and its SKUs. The 'Parent' is the main product listing, while 'Child' refers to the SKUs or variations tied to that product. | Unpublishing a Prod
Summary
New section added documenting unpublish workflow for products (parent) and SKUs (child) via ChannelAdvisor label removal, API status change to "NotLive," and TikTok governance review before deletion. No new behavioral requirement introduced.
Affects: Seller, Listing
API Call Frequency: Channel Advisor will initiate an API call every 30 minutes to pull the updated product information (quantity and pricing) from your PIM. | Data Verification: Channel Advisor will compare the newly received product information with its exist
Summary
New documented process for partial product sync: PIM serves as inventory/pricing source; Channel Advisor pulls updates every 30 minutes; TikTok Shop auto-revises listings immediately upon successful data receipt.
Affects: Seller, Listing
Why Wait: After SKUs are published, they may be flagged for further review for various reasons such as non-compliance, inaccuracies, or inconsistencies. Pushing a new feed/sync while products are still under review may cause conflicts or delays in the approval
Summary
New mandatory waiting period guidance: sellers must wait up to 72 hours for TikTok governance review before pushing new feed/sync; failure to wait may cause conflicts or sync failure after 7-day timeout window.
Affects: Seller, Listing
Save all the changes and continue the normal listing process.
Summary
TikTok now explicitly requires sellers listing lithium-ion or lithium-metal batteries to fill "Battery or Cell weight" field in addition to existing capacity/packing/count requirements. Missing data blocks listing sync.
Affects: Seller, Listing
[Lithium Metal only] Battery or Cell Capacity in grams | [Lithium Metal only] Battery or Cell Weight in grams
Summary
TikTok added two new mandatory hazmat listing attributes for lithium metal batteries: Capacity (grams) and Weight (grams). Sellers must populate both fields before enforcement begins March 6, 2025.
Affects: Seller, Listing
Changes to product attributes on ChannelAdvisor will be updated every 8 hours to ensure your listings remain current in TikTok Shop.
Summary
Product listing update schedule clarified: attributes sync every 8 hours; price/quantity sync every 30 minutes. No new requirements introduced—timeline already existed in prior policy documentation.
Affects: Seller, Listing
Off-Platform Redirects, Unauthorized Brand Usage, All-Capital Text, Symbols, Unverified Claims, Irrelevant Content
Summary
Policy list reorganized from embedded red lines into structured "Not Allowed" section. Same six prohibitions (off-platform redirects, unauthorized brands, all-caps, symbols, unverified claims, irrelevant content) restated without new requirements or enforcement changes.
Affects: Seller, Listing
Title, Description, Brand, Images, Variations, Legal Notices
Summary
Policy guide restructured to explicitly list "Key Elements" (Title, Description, Brand, Images, Variations, Legal Notices) and separate "Best Practices" and "Not Allowed" sections. No new substantive requirements added.
Affects: Seller, Listing
Tik Tok for Rithum: Product Listing Management05/13/2026Tik Tok Shop Integration Summary
Summary
Presentation-only change. Document restructured by removing "TikTok Shop Integration Summary" header and separating date. No new listing requirements, enforcement rules, or behavioral obligations introduced.
Affects: Seller, Listing
Proof of Issue – For damaged/empty packages, sellers must provide photo/video evidence.
Summary
New claim eligibility criteria: orders must use TikTok Shipping labels, claims require 60-day deadline, and coverage excludes buyer returns—tightening reimbursement scope beyond prior documentation rules.
Affects: Seller
For Covered Claims – Ensure you submit a ticket to the seller center via seller assistant chatbot with proper documentation (tracking, proof of issue). | For Non-Covered Issues – It is your responsibility to manage returns and/or refunds for these reason codes
Summary
Policy section "What Sellers Should Do Next" restructured with clearer formatting and headings. No new requirements or behavioral mandates introduced—existing guidance restated for navigation clarity.
Affects: Seller
Buyer falsely claims an issue to get a refund. (Seller should report fraud to TikTok Shop.) | Key Considerations: If there is no evidence that the damage in question was caused by the LSP, then we will not reimburse. If the only damage is from previous use or
Summary
Policy section on fraudulent claims and non-LSP damage scenarios restructured and reorganized under new "Fraudulent Claims" section heading with clarified Key Considerations. No new behavioral requirements added.
Affects: Seller
Only covered if: Damage occurred during transit (not due to insufficient seller packaging).
Summary
Package Damage section restructured for clarity. Coverage standard remains: damage covered only if caused by carrier during transit, not from insufficient seller packaging.
Affects: Seller
Obtain official proof or confirmation from the carrier stating the package was received and subsequently lost. | Submit this proof when requesting reimbursement from TikTok Shop.
Summary
New explicit requirement: sellers must obtain official carrier proof that package was received and lost, then submit it with reimbursement claims to TikTok Shop.
Affects: Seller
Once the carrier confirms that a package is lost, this status will be updated in TikTok Shop’s system. | After confirmation, our support team can assist you with compensation based on the carrier’s proof.
Summary
Two sentences added clarifying carrier confirmation workflow and support reimbursement process for lost packages. No new requirements introduced; existing policy restated for clarity.
Affects: Seller
Sellers must contact the shipping carrier directly (e.g., USPS) to verify the status of their shipment.
Summary
Policy restructured to clarify lost package process: sellers must contact carrier first to obtain official loss confirmation before submitting reimbursement claims to TikTok. No new enforcement introduced.
Affects: Seller
The carrier confirmed loss/damage of the packages during transit.
Summary
Policy section restructured into Q&A format with subsections. No new requirements added; existing auto-approval criteria for carrier-confirmed loss/damage restated without change to eligibility or process.
Affects: Seller
The logistics status showed that the package was delivered, but buyer/platform CS confirmed that the customer never received the package.
Summary
Policy section on "Delivered But Not Received" was moved into the fully-covered scenarios section. No new reimbursement rules introduced; existing coverage criteria restated.
Affects: Seller
Scenarios NOT Covered: Issues that are the seller's responsibility. | Who Handles the Claim?
Summary
Policy page restructured into simplified three-tier framework (Fully Covered / Partially Covered / NOT Covered) with contact procedures. Substantive content consolidated without new requirements or enforcement changes.
Affects: Seller
