Summary
Policy section on fraudulent claims and non-LSP damage scenarios restructured and reorganized under new "Fraudulent Claims" section heading with clarified Key Considerations. No new behavioral requirements added.
Why it matters
Change consolidates existing fraud and non-coverage rules under clearer structure. Sellers still bear same liability for pre-owned/opened items and non-logistics damage. No new enforcement triggers or claim denial thresholds introduced by this restructure.
Recommended action
Review reformatted section to confirm internal understanding of fraudulent claim reporting process and non-covered damage scenarios remains consistent. No policy compliance changes required.
Buyer falsely claims an issue to get a refund. (Seller should report fraud to Tik Tok Shop.)
Key Considerations:
If there is no evidence that the damage in question was caused by the LSP, then we will not reimburse. If the only damage is from previous use or the product having been opened previously, that was the state of the product at the time of purchase. It essentially falls under the "Item does not match description" or "Item not as expected" scenario, which is not covered.
No content was removed in this update.
Affects: Seller