Summary
New explicit requirement: sellers must obtain official carrier proof that package was received and lost, then submit it with reimbursement claims to TikTok Shop.
Why it matters
Sellers now have a mandatory documentation step to qualify for automatic reimbursement on lost packages. Missing carrier confirmation blocks claims even if the loss occurred.
Recommended action
Review lost-package claim procedures. Contact carriers proactively for official loss confirmations and retain proof before submitting reimbursement requests to TikTok.
Obtain official proof or confirmation from the carrier stating the package was received and subsequently lost.
Submit this proof when requesting reimbursement from Tik Tok Shop.
No content was removed in this update.
Affects: Seller