Summary
Two sentences added clarifying carrier confirmation workflow and support reimbursement process for lost packages. No new requirements introduced; existing policy restated for clarity.
Why it matters
Clarifies existing lost-package claim procedure (contact carrier first, then TikTok). Improves navigation of reimbursement eligibility. No new behavioral requirement or enforcement change—carriers still handle proof, sellers still submit via Seller Center.
Recommended action
Review the added clarifications under "Carrier Confirmation and TikTok Shop Support" section to ensure your lost-package claim process aligns. No action required if you already follow the documented workflow.
Once the carrier confirms that a package is lost, this status will be updated in Tik Tok Shop’s system.
After confirmation, our support team can assist you with compensation based on the carrier’s proof.
No content was removed in this update.
Affects: Seller