Summary
Policy section on "Delivered But Not Received" was moved into the fully-covered scenarios section. No new reimbursement rules introduced; existing coverage criteria restated.
Why it matters
Clarifies that delivery-but-not-received claims qualify for automatic reimbursement. No new behavioral requirement; improves visibility of existing coverage eligibility for sellers submitting logistics claims.
Recommended action
Review the updated policy structure to confirm your logistics claim submission aligns with the fully-covered scenarios list. No action needed on claim eligibility.
The logistics status showed that the package was delivered, but buyer/platform CS confirmed that the customer never received the package.
No content was removed in this update.
Affects: Seller