Summary
Package Damage section restructured for clarity. Coverage standard remains: damage covered only if caused by carrier during transit, not from insufficient seller packaging.
Why it matters
No new coverage rules. Clarification helps sellers understand existing claim requirements and packaging responsibilities. Restructuring improves navigation of reimbursement scenarios.
Recommended action
Review restructured Package Damage section to confirm understanding of claim documentation and packaging standards. No behavioral changes required.
Only covered if: Damage occurred during transit (not due to insufficient seller packaging).
Example:
If the carrier crushed the box, Tik Tok Shop may hold them responsible.
No content was removed in this update.
Affects: Seller