Summary
Policy restructured to clarify lost package process: sellers must contact carrier first to obtain official loss confirmation before submitting reimbursement claims to TikTok. No new enforcement introduced.
Why it matters
Sellers already had to provide carrier proof for lost package claims; this change only reorganizes the workflow guidance. No new blocking requirement or enforcement consequence was added.
Recommended action
Review the updated claims workflow in Seller Center. Confirm carrier contact and proof-gathering steps are followed before submitting lost package claims.
Sellers must contact the shipping carrier directly (e.g., USPS) to verify the status of their shipment.
The carrier is the only authority that can officially confirm whether a package is lost.
No content was removed in this update.
Affects: Seller