Summary
New claim eligibility criteria: orders must use TikTok Shipping labels, claims require 60-day deadline, and coverage excludes buyer returns—tightening reimbursement scope beyond prior documentation rules.
Why it matters
Sellers may now miss reimbursement if claims exceed 60 days or use non-TikTok labels. New return-exclusion rule eliminates coverage for packages marked Return to Sender, shifting more risk to sellers and reducing logistics protection scope.
Recommended action
Audit claim submission workflow to ensure all TikTok Shipping label usage and 60-day deadline tracking. Document carrier RTS scenarios separately to confirm return-exclusion applies only to buyer returns, not carrier-failed deliveries.
Proof of Issue – For damaged/empty packages, sellers must provide photo/video evidence.
Timely Claims – Follow Tik Tok Shop’s dispute window deadlines.
No content was removed in this update.
Affects: Seller