Summary
Policy section "What Sellers Should Do Next" restructured with clearer formatting and headings. No new requirements or behavioral mandates introduced—existing guidance restated for navigation clarity.
Why it matters
This is a presentation-only reorganization. Sellers already understood their responsibilities under the original policy. The reformat improves readability but does not alter compliance obligations or enforcement triggers. No urgent action required.
Recommended action
Review updated guidance for clarity, but no operational changes needed. Existing claim submission and documentation practices remain unchanged. File for reference only.
For Covered Claims – Ensure you submit a ticket to the seller center via seller assistant chatbot with proper documentation (tracking, proof of issue).
For Non-Covered Issues – It is your responsibility to manage returns and/or refunds for these reason codes. You must decide whether to approve or reject the buyer's request and address any related buyer questions or issues.
For Carrier Fault (Damage/Empty Packages) – Provide clear evidence (photos, videos) to support your claim.
No content was removed in this update.
Affects: Seller