A high NBFR can negatively affect your SPS, which may reduce product visibility and affect your eligibility for SPS benefits. | A high NBFR can negatively affect your SPS, which may reduce product visibility and affect your eligibility for SPS benefits. Please
Summary
Added clarification directing sellers to consult Shop Performance Score policy for specific NBFR thresholds. No change to calculation or existing enforcement rules.
Exceptions for Non-Buyer Fault Return and Refund Rate
Please note: TikTok Shop reserves the right to update this responsibility assignment at any time to reflect changes in our services or operational processes. | Orders using TikTok Shipping providers are excluded only when the logistics issue is 'package not re
Summary
TikTok Shipping (non-FBT) now excluded from NBFR only for 'package not received' cases. Added explicit seller best practices for product condition and descriptions. Clarified calculation methodology.
Place the unit in a poly bag with a suffocation warning (for lightweight items) | Use over-boxing (especially for fragile, hazardous, or heavier items)Over-boxing means placing the product’s existing package inside an additional outer box.For items weighing mo
Summary
FBT policy now requires failed drop-test items to be repackaged using poly bags with suffocation warnings (lightweight) or over-boxing with double-wall corrugated boxes for items >10 lb before resubmission.
Has perforated sides or openings | Is wrapped only in bubble wrap
Summary
Added four mandatory drop-test triggers: perforated sides/openings, bubble wrap only, fragile items, and questionable packaging integrity. Sellers must certify pass/fail in all five orientations or face repackaging, delay, or rejection.
Removal is subject to a fee | Disposal of unclaimed meltable inventory begins May 1 and may also incur a disposal fee
Summary
FBT meltable inventory removal now subject to mandatory fees; unclaimed items disposal begins May 1 with additional disposal fees. Previously unpublished fee structure now explicit.
FBT only accepts meltable products between October 16 and April 14 | Meltable items received or stored between April 15 and October 15 may be considered unsellable and may be returned or disposed of for a fee
Summary
FBT now restricts meltable product acceptance to October 16–April 14 only. Items received April 15–October 15 are deemed unsellable, subject to return or disposal fees.
Each item must have a clear and readable lot code printed on its packaging by the manufacturer. | When creating inbound shipments in the FBT Merchant Portal (your central hub for managing FBT operations), you must enter the correct lot code for each item.
Summary
Product Lot Code section restructured and moved within FBT Packaging Policy. No new requirements added; all lot code mandates (readable codes, Merchant Portal entry, same-code cartons, label matching) were pre-existing. Content now clearer and reorganized.
All expiration-dated products must have the expiration date clearly printed on the outer packaging. | Products that do not meet these requirements may be refused.
Summary
FBT now requires all expiration-dated products to have expiration dates clearly printed on outer packaging. Products lacking this labeling may be refused at warehouse intake.
Add the following labels to the outer packaging:"Sold As A Set"“Do Not Open” | “Do Not Open”
Summary
Bundled Sets section restructured into new policy document; no new requirements introduced. Existing FBT packaging rules for bundled items remain substantively unchanged.
Cartons have minimal empty space inside. | Items are packed securely to prevent movement.
Summary
Carton packaging section clarified with four explicit requirements: minimal empty space, secure item packing, strong tape sealing, and protective dunnage. These restate existing requirements already present in Old Policy Context.
Use appropriately sized and types of packaging that securely contains each product. | Do not use:Loose-fill like Styrofoam peanuts or shredded paperLarge staple pins or nylon fiber-based tape.Bundling multiple cartons with elastic, tape, or straps.
Summary
FBT packaging policy section restructured and clarified. Existing requirements (protective materials, tape sealing, hazard labeling) remain unchanged. No new packaging restrictions or deadlines introduced.
Make repeated requests to customers to leave a review on an order.
Summary
Two new abusive review behaviors added to prohibited conduct: (1) making repeated requests to customers to leave reviews, and (2) responding to reviews in ways that violate Community Guidelines or expose customer personal information.
TikTok explicitly prohibits offering money, gift cards, free products, discounts, refunds, rebates, or any incentive in exchange for reviews. This substantive expansion clarifies prohibited review solicitation practices.
Key TakeawaysDo not offer rewards for reviews.Do not use review management services.Do not unfairly influence reviews. | Do not offer rewards for reviews.
Summary
Policy page restructured with new "Key Takeaways" section highlighting three existing review prohibitions. No new substantive requirements introduced; presentation only change.
This policy outlines the requirements you must follow when customers leave product reviews on TikTok Shop. | Removing product listings
Summary
Policy page restructured to highlight enforcement actions (listing removal, violation points, privilege removal) in the header. Wording clarified from "you must follow" to "sellers must follow." No new requirements added.
Battery health is 90% or higher. | The screen has no scratches.
Summary
TikTok Shop added three new "Premium Condition" standards for refurbished electronics: 90%+ battery health, scratch-free screen, and no visible cosmetic damage within 12 inches. Sellers must meet these criteria or reclassify listings.
Refurbished electronic products now require three mandatory listing disclosures: the word "Refurbished," brand name, and device condition level (Premium/Excellent/Good/Acceptable) with specific battery and cosmetic standards per tier.
Rejecting your category qualification application | Rejecting category qualification application
Summary
TikTok Shop added two new enforcement actions for electronic products violations: account access revocation and customer refunds. Category qualification rejection and account health deductions remain.
TikTok Shop now requires refurbished electronics listings to explicitly state "refurbished," include brand name, and classify device condition (Premium/Excellent/Good/Acceptable).
UpdatedWhat You Need to Know before Becoming a TikTok Shop Creator
Creator Binding Requirements
Bind with a seller account. | Pass Platform Compliance and Security Checks.
Summary
Creator Binding Requirements section reformatted with punctuation standardized (periods added to bullet points). No new eligibility thresholds or requirements introduced.
