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Review recent policy updates, sorted newest first, with lightweight filters for quick review.
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1363
Have the same creator account name as the bound TikTok Shop. | Have the same creator account name as the bound TikTok Shop
Summary
Official Shop Creators must now be part of the same legal entity as the bound seller. This is a new eligibility requirement for organization accounts only.
Affects: Creator, Seller
Showing 41–60 of 1363
CPSC urges consumers to stop using the pajama sets immediately and dispose of them. Do not sell or give away these hazardous pajama sets.
Summary
CPSC added a new product recall entry for children's pajamas violating flammability standards with risk of burn injury or death. This is archival data addition to the government recall database, not a new regulatory requirement.
No audience flags set.
CPSC urges consumers to stop using the pajama sets immediately and dispose of them. Do not sell or give away these hazardous pajama sets. | The recalled drain ports with covers violate the entrapment protection standards of the Virginia Graeme Baker Pool and S
Summary
CPSC recall database updated with new product recalls (fireworks, grill brushes, pool drain covers). Old pajama recall entry removed. Changes reflect database maintenance and content refresh, not new regulatory requirements.
No audience flags set.
CPSC urges consumers to stop using the magnetic building sticks and steel ball sets immediately and dispose of them. Do not sell or give away these hazardous magnetic toy sets. | The carriers violate the mandatory safety standard for soft infant and toddler ca
Summary
The CPSC updated recalls list detailing products violating mandatory safety standards, posing serious injury or death hazards, requiring immediate disposal action from consumers.
Affects: Seller
Transaction policy violations and bans Jump to a section Overview of Tik Tok transaction policy • What happens if you're banned from making transactions Overview of Tik Tok transaction policy By using Tik Tok, you agree to follow our Community Guidelines and T
Proof of Authorization & AuthenticityLetter of Authorization (LOA): A valid document from the rights holder granting you permission to sell the product.Commercial Invoices: Valid invoices proving the authenticity and legitimate source of your products. | Lette
These refund-only requests are reviewed based on the order's shipping type:For Seller Shipping orders:Sellers have 2 business days to review refund-only requests for items $100 or less. For items priced over $100, sellers have 4 business days to take action. I
The product does not match the seller's description. | The product is defective or does not work.
For products identified as dangerous goods (hazardous materials), customers must attach a hazmat label when returning the item. | For damaged hazmat items, transportation restrictions mean these cases will be processed as refund-only requests (no return requir
The item replacement option is only available to eligible customers (at TikTok Shop's discretion) if the seller has opted in to offer replacements and if the inventory of the original item is in stock at the time of the request.TikTok Shop may automatically re
Lucky Scoop Crystals, a type of 'mystery box' product, are Final Sale products, and are subject to these rules. | Damaged item or packaging (evidence required)
Refund is issued only after the returned item has been received and inspected by the seller.
Product is damaged; Product is used and not in original condition
Product is damaged; Product is used and not in original condition
Non-sellable items: Refund deduction is possible between 10-50% of the item price, depending on the severity of damage.
Accept the offer: The aftersales request will be closed, and the partial refund will be issued without requiring the item to be returned. | Decline the offer or fail to respond within 48 hours: The customer may proceed with the standard return process.
Buyers cannot request this type of refund themselves. | If the seller does not respond, the request is automatically approved.
Product Category: Only returnable categories are eligible. | Item Price: Only items priced between $10-$100 are eligible for this feature.
When a customer's refund request matches a seller's rules, TikTok Shop may automatically process the refund without requiring a return. If a seller wants to appeal an automatic refund, they can do so through the Contact Us page in Seller Center.Sellers are res
Refund Range (the price range of products the seller allows for automatic refunds without a return)
