Review recent policy updates, sorted newest first, with lightweight filters for quick review.
Total updates
1363
RemovedRequirements for Aftersales Dispute Escalations
3. Providing Evidence
Submit Evidence: Sellers must provide evidence within 24 hours of receiving a dispute notification. Missing this deadline may lead to an automatic refund at the seller’s expense.Submit supporting materials for TikTok Shop to judge the dispute by going to Selle
Summary
Removed requirement for sellers to submit evidence within 24 hours when a dispute notification is received, putting sellers at risk for automatic refunds.
Dispute Opened: If the seller rejects the initial request or the customer is unsatisfied,...
Dispute Opened: If the seller rejects the initial request or the customer is unsatisfied, they may escalate to a dispute with TikTok Shop. TikTok Shop will intervene only when a dispute is submitted via the After-sale Dispute Handling Service.
Summary
Dispute escalation section removed from aftersales policy document. Core dispute requirements (2-dispute limit, TikTok Shop intervention, escalation eligibility) now consolidated into expanded policy framework with detailed timelines and evidence criteria in primary narrative.
RemovedRequirements for Aftersales Dispute Escalations
After-sale Dispute Process
Seller Response: Sellers must respond within 4 business days.If approved, the seller must process the refund or replacement.If the seller does not respond within 4 business days, the request is automatically approved.If sellers reject the refund, TikTok Shop w
Summary
Removal of specified response times and procedures for aftersales disputes creates ambiguity in seller obligations, potentially leading to enforcement decisions dependent on customer claims without clear guidelines for seller recourse.
RemovedRequirements for Aftersales Dispute Escalations
All documents must be authentic, relevant, complete, and submitted within the time limits...
All documents must be authentic, relevant, complete, and submitted within the time limits outlined in the After-sale Dispute Framework section. | If materials are insufficient, we will make a judgment based on available evidence.
Summary
Removed a brief summary section on dispute judgment criteria from the main body. The full detailed requirements remain intact in the expanded new policy context with identical substantive rules on document authenticity, relevance, completeness, and submission deadlines.
RemovedRequirements for Aftersales Dispute Escalations
Shop may step in to help resolve disputes that remain unresolved between a seller...
TikTok Shop may step in to help resolve disputes that remain unresolved between a seller and a customer. | TikTok Shop may initiate a dispute on a party's behalf. This can happen if we find that an excessive number of return or refund requests have been improp
Summary
Removed TikTok Shop's ability to step in for unresolved seller-customer disputes, now leaves resolution entirely to the parties involved.
RemovedRequirements for Aftersales Dispute Escalations
Eligibility for After-sale Disputes
The dispute is initiated within 10 calendar days after a seller rejects the customer’s previous dispute. | A dispute is not initiated within the acceptance period. See Dispute Timelines & Required Actions.
Summary
Eligibility requirements for after-sale disputes have been removed, affecting the conditions under which disputes can be escalated on TikTok Shop.
UpdatedRequirements for Aftersales Dispute Escalations
Requirements for Aftersales Dispute Escalations
Key Points:After-sale disputes must be filed on TikTok Shop within the required timeframe. They only apply to valid orders placed through the platform.TikTok Shop will review the case and make a decision based on evidence from the customer and the seller. Sell
Summary
Updated policy requires sellers to initiate after-sale disputes within a specified timeframe and adhere to TikTok Shop's decision, impacting compliance processes.
RemovedCustomer Order Cancellation, Return, and Refund Policy
Fabric, material, or style not as expected
Seller
Summary
Section removed from policy documentation. "Fabric, material, or style not as expected" return reason moved or consolidated; no change to underlying refund eligibility rules.
Rejecting your category qualification application | Deducting points the seller’s Account Health Rating
Summary
New enforcement actions allow TikTok Shop to reject seller applications, deduct points from Account Health Rating, remove listings, revoke product access, and issue refunds.
Order Cancellation, Return, and Refund Policy and as required by applicable law, virtual goods are non-returnable and non-refundable.
Summary
Added refund policy: virtual goods non-returnable and non-refundable; 2 days for items under $100, 4 days for those over. This creates clear guidelines for order cancellation and response times.
New rules mandate that in-game digital credits must be non-refundable, non-transferable, not redeemable for cash, and must not be described as currency, imposing stricter controls on their sale and use.
Virtual goods must be delivered electronically. | Sellers must clearly explain in the product listing how customers will receive and redeem the product.
Summary
Sellers must electronically deliver virtual goods and clearly explain redemption methods in listings. Redemptions must occur outside TikTok Shop without redirection to third-party platforms.
Software and ApplicationsDownloadable or activatable software programs, including licensed applications and productivity tools.Products must be delivered via digital license key, activation code, or secure download. | Products must be delivered via digital lic
Summary
Added specific guidelines for permitted virtual goods, including software, games, and subscriptions with clear delivery requirements.
One-line takeaway: PPS is a daily 0–5 score measuring creators’ product choice and content quality. | Index & Logic: ① PPS = 50% Product Selection + 50% Content ② Product score is weighted by orders ③ Content score = 3.5 + good-quality points − violation point
Summary
The Guide to Promotion Performance Score has been removed, affecting the clarity of affiliate score metrics.
