Summary
Clarification on the return package evidence submission process: tracking is required only if it shows 'Delivered', eliminating the 10-day stipulation.
Why it matters
This change simplifies requirements for sellers appealing shipping issues, reducing time spent on evidence submission and streamlining processes.
Recommended action
Sellers should review the updated guidelines to ensure compliance with the new submission criteria for after-sales evidence.
Did not receive the return package(Select this when tracking shows "Delivered" but you did not receive it)
Did not receive the return package(Select this when tracking shows "Delivered" but you did not receive it)
Affects: Seller
