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Review recent policy updates, sorted newest first, with lightweight filters for quick review.
Total updates
704
For customer's return policy, see Return Policy | For the customer return policy, see Return Policy
Summary
Minor grammar/presentation update: "For customer's return policy" changed to "For the customer return policy." No substantive policy requirements altered.
Affects: Seller
Showing 261–280 of 704
If a product is no longer available due to out-of-stock reasons or unforeseen stock damage, sellers can cancel the partial order at the item level and fulfill the rest of the order (for example, shipping products of the same SKU from different warehouses) for
Summary
Clarification of item-level split shipping and partial cancellation procedures. Added definition of SKU and restructured language for clarity. No new behavioral requirements or enforcement consequences introduced.
Affects: Seller
Sellers will not be able to fulfill any orders within the first hour of the order placement, known as the "Pending" period. During this "Pending" period, TikTok Shop may automatically approve any customer-raised order cancellations, regardless of shipping type
Summary
Reformatted cancellation policy language: changed "will be automatically canceled" to "may be automatically canceled" and restructured cancellation window options into bulleted list. No new requirements or enforcement consequences introduced.
Affects: Seller
Seller Shipping: Sellers choose their own Logistics Service Provider (LSP) to ship orders as long as they are supported by TikTok Shop as mentioned in Seller Shipping User Guide. This option may only be available to selected sellers. | Seller Shipping: With Se
Summary
Seller Shipping policy section clarified for readability. Language restructured to explain LSP requirements more explicitly, but no new shipping requirements, eligibility rules, or enforcement conditions added.
Affects: Seller
Removing product listings | Account deactivation
Summary
Enforcement action types enumerated under new "Enforcement Actions and Appeals" section. No new violations, requirements, or penalties introduced—existing enforcement mechanisms restated for clarity.
Affects: Seller
Cancellations due to product recalls | System error within TikTok Shop Platform (multiple enforcements for a single order ID, Seller Center system issue)
Summary
Policy now formally defines Seller-Fault Cancellation Rate (SFCR) metric with nine specific cancellation categories. Previously no explicit SFCR tracking framework existed.
Affects: Seller
Technical issues within Seller Center prevent a seller from dispatching an order on time | Carrier operational disruptions caused by events beyond the control of all parties (including but not limited to labor strikes, civil unrest, disputes, environmental dis
Summary
TikTok Shop introduced six appealable exceptions to OTDR penalties: Seller Center technical issues, platform misclassification of late delivery, carrier disruptions beyond control, duplicate penalties on same order, lost shipments, and system errors on dispatch SLA.
Affects: Seller
The remaining 25 orders were not fulfilled through FBT and did not meet the dispatch SLA requirement | Local fulfillment warehouse operations disrupted due to events or circumstances beyond seller and warehouse controlLabor strikes/disputes, environmental disa
Summary
Added four appeal grounds for Late Dispatch Rate enforcement: FBT exemption clarification, duplicate order enforcement, incorrect categorization, and force majeure (strikes, disasters, power outages, system issues).
Affects: Seller
The customer has directly confirmed to the seller that the order has been received | A logistics integration error occurred and TikTok Shop mistakenly issued a violation
Summary
VTR appeals section added clarifying two scenarios accepted: customer confirms receipt or logistics integration error. This is a presentation reorganization of existing appeal criteria already present in old policy context.
Affects: Seller
Packages marked as delivered, but never received by customers | Damaged item(s) or packaging
Summary
Fulfillment Quality section restructured to list four failure categories: packages marked delivered but undelivered, damaged items/packaging, missing items, and wrong items. No new enforcement rules or requirements added.
Affects: Seller
Shipping time refers to the number of business days a Logistics Service Provider (LSP) takes to deliver an order after the seller hands it over. | The product display page gives each customer shipping options based on what was set by sellers in the Shipping Te
Summary
Shipping Time section restructured with added clarification on delivery classification and LSP responsibilities. No new requirements or deadlines introduced—existing rules restated for clarity.
Affects: Seller
Handling time is set by the seller in business days and indicates the number of days required to update an order status from Awaiting Shipment to Awaiting Collection. At the shop level, sellers can choose a handling time between 1-2 business days, by default,
Summary
Restructured handling time section with clearer formatting and examples. No new requirements: default handling times (1-2 days regular; 3-15 backorder; 3-7 custom; 3-14 made-to-order; 3-60 pre-order) remain unchanged. Auto-notification and auto-cancel rules unchanged.
Affects: Seller
Orders will be automatically canceled if the seller does not update the order status to "Awaiting collection" within the auto-cancellation SLA for the order type. | TikTok Shop may investigate and take enforcement action against sellers it reasonably believes
Summary
Policy clarifies auto-cancellation enforcement triggers and adds explicit enforcement actions (warnings, suspensions, bans) for high cancellation frequency, policy violations, or suspected fraud.
Affects: Seller
For virtual goods, sellers must ensure orders are prepared for customer redemption within 2 business days of the order status changing to Awaiting Shipment.
Summary
Policy now explicitly codifies 2-business-day dispatch deadlines for pre-orders (after release date) and virtual goods (after Awaiting Shipment status), formalizing previously implied timeline requirements.
Affects: Seller
Within 2 business days of Awaiting Shipment.Order status must be marked as Delivered.
Summary
Virtual Goods delivery SLA requirement restated: mark order as Delivered within 2 business days of Awaiting Shipment. No new requirement introduced—existing rule clarified in revised policy layout.
Affects: Seller
Within the handling time set by the seller +1 business day.Order status must be marked as In Transit (for example, scanned by carriers). | TikTok Shop may auto-cancel an order if the order status is not updated to Awaiting Collection (that is, tracking informa
Summary
Policy section on Made-to-Order and Pre-Order fulfillment SLAs moved from table format into new standalone section. No changes to dispatch, auto-cancellation, or delivery timelines—all deadlines and requirements remain identical.
Affects: Seller
Fulfillment Policy05/26/2026Key Points: Sellers must dispatch and deliver orders within the required Service Level Agreements. All orders need valid tracking numbers to meet dispatch requirements and let customers track deliveries. Sellers must maintain key fu
Summary
Policy document reformatted with updated date (06/11/2026). Key Points restructured into bullet format. Substantive SLA requirements, metrics, and enforcement rules remain unchanged.
Affects: Seller
Manufacturers, Importers, And Repackers | Resellers
Summary
Removed section headers "Manufacturers, Importers, And Repackers" and "Resellers" under Children's Electronic Products. Full documentation requirements remain unchanged; this is a structural reorganization of the policy page layout.
Affects: Seller
Manufacturers, Importers, And Repackers | Resellers
Summary
Baby & Maternity Medical Devices Class I requirements restructured from old to new policy format. No new substantive requirements: FDA registration, device listing, product images, CPC, and test reports remain required for manufacturers/importers/repackers. Resellers still need purchase invoices. Policy reorganized for clarity.
Affects: Seller, Listing
Rejecting category qualification applications | Deducting points the seller’s Account Health Rating
Summary
Enforcement Actions section removed from Baby and Maternity Products Requirements policy. List of potential enforcement actions (application rejection, account health deduction, listing removal, access revocation, refunds) deleted. Full policy restructured with expanded requirements.
Affects: Seller
