Summary
Policy now explicitly codifies 2-business-day dispatch deadlines for pre-orders (after release date) and virtual goods (after Awaiting Shipment status), formalizing previously implied timeline requirements.
Why it matters
Sellers offering pre-orders or virtual goods must now meet explicit 2-day deadlines or face late dispatch penalties and potential enforcement. This clarifies obligations that existed in tables but may not have been prominently communicated as binding individual requirements.
Recommended action
Review current pre-order and virtual goods fulfillment processes; confirm ability to consistently meet 2-business-day dispatch timelines. Audit recent orders for compliance and adjust operational workflows if needed.
For pre-orders, sellers will have 2 business days after the pre-order release date to dispatch the order.
For virtual goods, sellers must ensure orders are prepared for customer redemption within 2 business days of the order status changing to Awaiting Shipment.
No content was removed in this update.
Affects: Seller