Summary
Restructured handling time section with clearer formatting and examples. No new requirements: default handling times (1-2 days regular; 3-15 backorder; 3-7 custom; 3-14 made-to-order; 3-60 pre-order) remain unchanged. Auto-notification and auto-cancel rules unchanged.
Why it matters
Improved clarity helps sellers understand existing handling time obligations and avoid unintentional violations. No new deadlines or enforcement triggers introduced; existing rules already required compliance.
Recommended action
Review restructured section to confirm handling times match your Fulfillment Settings. No policy action required; this is a presentation-only clarification of existing rules.
Handling time is set by the seller in business days and indicates the number of days required to update an order status from Awaiting Shipment to Awaiting Collection. At the shop level, sellers can choose a handling time between 1-2 business days, by default, for Regular Orders.
To better manage order fulfillment—including regular orders, made-to-order, pre-orders, backorders, and custom handling shipments—sellers can set product-specific handling times: Backorder handling time: 3-15 business days Custom handling time: 3-7 business days Made-to-Order handling time: 3-14 business days Pre-order handling time: 3-60 calendar days
If an order remains undispatched beyond the set handling time, the seller will be notified. They must then update the new handling time for that order. This applies to all order types and ensures buyers have accurate expectations for delivery.
Under Fulfillment Settings in Seller Center, sellers can either allow Tik Tok Shop to set their handling time automatically or manually configure it to their default preference.
For sellers onboarded after September 13, 2023, and have opted for the default handling time, Tik Tok Shop will automatically adjust it based on their historical performance.
Tik Tok Shop may automatically cancel an order if it is not marked as Awaiting Collection within the auto-cancellation SLA, that is, tracking information has not been added to Seller Center.
No content was removed in this update.
Affects: Seller